퍼펙트한CRT-261퍼펙트덤프공부자료덤프최신샘플

저희 PassTIP는 국제공인 IT자격증 취득을 목표를 하고 있는 여러분들을 위해 적중율 좋은 시험대비 덤프를 제공해드립니다. Salesforce CRT-261 시험을 패스하여 자격증을 취득하려는 분은 저희 사이트에서 출시한Salesforce CRT-261덤프의 문제와 답만 잘 기억하시면 한방에 시험패스 할수 있습니다. 해당 과목 사이트에서 데모문제를 다운바다 보시면 덤프품질을 검증할수 있습니다.결제하시면 바로 다운가능하기에 덤프파일을 가장 빠른 시간에 받아볼수 있습니다.

Salesforce CRT-261 시험은 서비스 클라우드 컨설턴트를 위해 설계된 인증 준비 시험입니다. 이 시험은 서비스 클라우드 구현, 설계 및 관리 분야의 개인의 기술과 지식을 확인합니다. 인증은 서비스 클라우드 도메인에 대한 전문 지식을 보여 주려는 전문가를위한 것입니다.

>> CRT-261퍼펙트 덤프공부자료 <<

퍼펙트한 CRT-261퍼펙트 덤프공부자료 최신 덤프문제

PassTIP에서 판매하고 있는 Salesforce CRT-261인증시험자료는 시중에서 가장 최신버전으로서 시험적중율이 100%에 가깝습니다. Salesforce CRT-261덤프자료를 항상 최신버전으로 보장해드리기 위해Salesforce CRT-261시험문제가 변경되면 덤프자료를 업데이트하도록 최선을 다하고 있습니다. PassTIP는 여러분이 자격증을 취득하는 길에서 없어서는 안되는 동반자로 되어드릴것을 약속해드립니다.

Salesforce CRT-261 시험을 준비하기 위해 응시자는 자체 학위 훈련 모듈, 실습 시험 및 학습 안내서를 포함하여 온라인으로 제공되는 다양한 연구 자료를 활용할 수 있습니다. 또한 Salesforce는 인증 시험에 포함 된 모든 주제를 다루는 강사 주도 교육을 제공합니다. 시험 준비에 시간과 노력을 투자함으로써 후보자는 Salesforce CRT-261 시험에 합격하는 데 필요한 기술과 지식을 습득하고 Salesforce Certified Service Cloud 컨설턴트 인증을받을 수 있습니다.

최신 Salesforce Service Cloud Consultant CRT-261 무료샘플문제 (Q115-Q120):

질문 # 115
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

A. Use Flow Builder to create a flow with scheduled path.
B. Estabalish case assignment rules.
C. Define case auto-response rules.
D. Configure case escalation rules.

정답：D

설명：
Explanation
Case escalation rules are used to automatically escalate cases based on certain criteria, such as case age, priority, status, or owner. Escalation rules can trigger actions such as sending email notifications, assigning cases to queues or users, or changing field values. Case escalation rules are the best approach to notify Support Managers when a new case has been untouched for more than two business days. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Escalation Rules

질문 # 116
Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?

A. Email-to-Case
B. On-Demand Email-to-Case
C. Web-to-Case
D. Salesforce for Outlook

정답：B

설명：
Explanation
Standard Web-to-Case with assignment rules is a solution that can accomplish the requirement of allowing customers to log cases with structured data and route based on Urgency and Product Line. Web-to-Case enables customers to submit cases from a company's website using a web form that captures case information and creates a case record in Salesforce. Assignment rules can be used to automatically assign cases to queues or users based on criteria such as Urgency and Product Line. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_web_to_case_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm&type=5

질문 # 117
Universal Containers' contact center would like to measure and communicate case escalation rates to management. Which solution should a consultant recommend to meet this requirement?

A. Create a case report with a custom summary formula to calculate the percentage of escalated cases
B. Create a formula field on the case record to calculate percentage of escalated cases
C. Create a bucket field on a report to calculate the percentage of escalated cases
D. Create a daily snapshot report of all cases and calculate percentage of escalated cases

정답：A

질문 # 118
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?

A. Configure the SOS snap-in for the Lightning Service Console.
B. Configure Omni-Channel Supervisor tab and 3rd party access.
C. Add the Live Agent Component to the Utility bar.
D. Configure Live Agent Supervisor tab and Whisper Messages.

정답：D

질문 # 119
An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and privacy regulations.
Which solution should the consultant recommend to meet the requirement?

A. Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable
B. Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.
C. Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.

정답：C

설명：
To comply with global data protection and privacy regulations, the consultant should recommend systematically searching for and removing all customer personal data from production and sandbox environments. This includes data in records and unindexed free text fields, followed by refreshing sandboxes to eliminate any residual data, ensuring compliance and safeguarding customer privacy.

질문 # 120
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CRT-261완벽한 인증자료: https://www.passtip.net/CRT-261-pass-exam.html

Hugh Lee Hugh Lee

سيرة شخصية

퍼펙트한CRT-261퍼펙트덤프공부자료덤프최신샘플

퍼펙트한 CRT-261퍼펙트 덤프공부자료 최신 덤프문제

최신 Salesforce Service Cloud Consultant CRT-261 무료샘플문제 (Q115-Q120):

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